PSLE Grade A1 Situational Writing Model Answer (100–150 words)

Subject : Commendation for Your Sales

Dear Mr Ong,

I am writing to inform you about the excellent service provided by your sales assistant, Tammy.

On 15 August 2020, at about 10 a.m., I bought a storybook from your shop. When I unwrapped it at home at 12 p.m., I realised that several pages were torn.

At 2 p.m. on the same day, I returned to the shop to exchange the damaged book for a new one. Unfortunately, I had forgotten to bring along my receipt because I was in a hurry.

Despite this, Tammy remained patient and helpful. She remembered serving me earlier that morning and even recalled that I had bought the book as a birthday gift for my friend. She kindly allowed me to exchange it for a new copy without any difficulty.

Thank you for having such an outstanding employee.

Yours sincerely,
Linda

Word Count: 142

How to Plan and Write This for PSLE English Grade A1

Step 1: Identify the Purpose

Ask yourself:

Who am I? → Linda

Who am I writing to? → Mr Ong, the manager

Why am I writing? → To praise Tammy for her good attitude and excellent customer service.

This tells you that the tone must be formal, polite and appreciative.

Step 2: Highlight All the Required Points

The question gives 5 content points.

Task Point - Information from Picture

Date bought storybook - 15 August 2020

What you realised - Pages were torn

When and why you returned - 2 p.m., to exchange the book

What you forgot - Receipt

How Tammy helped - Remembered customer and exchanged book

✓ Include every point to get full content marks.

Step 3: Organise the Information

Paragraph 1

Purpose of writing.

I am writing to inform you about the excellent service provided by your sales assistant, Tammy.

Paragraph 2

What happened.

I bought a storybook on 15 August 2020 and later discovered that some pages were torn.

Paragraph 3

The problem.

I returned to the shop to exchange the book but forgot my receipt.

Paragraph 4

Praise Tammy.

Tammy was patient, remembered me and kindly replaced the book.

Paragraph 5

Closing.

Thank you for employing such a helpful staff member.

A1 Vocabulary to Impress Examiners

Simple Word - Better Word

good - excellent, outstanding

nice - courteous, friendly

helpful - attentive, considerate

gave me another book - replaced the book

remembered me - recognised me

calm - patient

Example:

❌ Tammy was nice.

✅ Tammy was patient, courteous and extremely helpful.

A1 Sentence Starters

Use these to sound more mature:

• I am writing to inform you that...

• To my surprise,...

• Unfortunately,...

• Despite this,...

• I was impressed by...

• In addition,...

• I would like to commend...

• Thank you for...

Common Mistakes That Lose Marks

❌ Forgetting the date.

❌ Not mentioning the torn pages.

❌ Forgetting the receipt point.

❌ Writing like a story instead of a formal letter.

❌ Using short answers instead of complete sentences.

❌ Exceeding the word limit excessively.

PSLE A1 Situational Writing Formula

For complaint, compliment or feedback letters, follow:

Purpose → What happened → Problem → How it was solved → Praise/Request → Thank You

Example for this question:

Praise Tammy → Bought book → Found torn pages → Returned without receipt → Tammy helped → Thank manager

This structure is clear, organised and exactly what PSLE examiners look for in a Grade A1 situational writing response.

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