PSLE Grade A1 Situational Writing (Email)

Subject: Commending Your Staff for Excellent Service

Dear Manager,

I am writing to commend one of your staff members, Miss Lim, for her excellent service during my visit to Westview Library on 18 February 2025.

I was looking for a poetry book that I urgently needed for a school project. Miss Lim went the extra mile by locating a copy at Lagoon Library and arranging for it to be transferred to Westview Library as soon as possible. Thanks to her help, I was able to begin my project on time.

Besides being helpful, Miss Lim was also dedicated and proactive in assisting library users. Her positive attitude left a strong impression on me.

What I like most about the reading corner is its comfortable and quiet environment, which allows readers to immerse themselves in books. As a suggestion, I would appreciate it if more bookshelves could be added to provide a wider selection of books.

Thank you for having such an outstanding staff member.

Yours sincerely,
William Wong

Word Count: 149

How to Plan and Write This Situational Writing for PSLE Grade A1

Step 1: Identify the PAF

Purpose

To commend a librarian and suggest an improvement for the reading corner.

Audience

The Manager of Westview Library.

Format

Formal email.

Step 2: Highlight the Required Points

Required Point - Information

Date of visit - 18 February 2025

Staff member and how she helped - Miss Lim; transferred a poetry book from Lagoon Library

Another commendable quality - Dedicated / proactive / patient (own idea)

What you like most about the reading corner - Comfortable and quiet environment

One suggestion for the reading corner - Add more bookshelves/books (own idea)

Important

The underlined point requires your own idea. Choose a realistic suggestion.

Examples:

• Add more bookshelves.

• Provide charging stations.

• Add brighter lighting.

• Include more comfortable beanbags.

Step 3: Organise the Email

Paragraph 1

State your purpose.

Paragraph 2

Explain how Miss Lim helped you.

Paragraph 3

Mention another commendable quality.

Paragraph 4

Describe what you like about the reading corner and give your suggestion.

Paragraph 5

Thank the manager.

Step 4: Use A1 Vocabulary

Instead of:

❌ "She helped me."

Write:

✅ "She went the extra mile to assist me."

Instead of:

❌ "She is nice."

Write:

✅ "She was dedicated, proactive and professional."

Useful A1 phrases:

• I am writing to commend...

• went the extra mile

• left a strong impression on me

• comfortable and conducive environment

• immerse myself in books

• would appreciate it if...

Step 5: Correct Formal Email Format

Subject: Commending Your Staff for Excellent Service

Dear Manager,

Purpose

Details

Suggestion

Closing

Yours sincerely,
William Wong

PSLE A1 Examiner's Checklist

✅ Correct formal email format

✅ All 5 content points included

✅ Own idea clearly stated

✅ Polite and respectful tone

✅ Accurate information from the pictures

✅ Strong vocabulary

✅ Correct grammar and punctuation

✅ Word count between 100–150 words

A1 Tip

When writing a formal email, always keep the focus on the purpose stated in the task. Since this task is mainly about commending the librarian, spend most of your writing describing her actions and qualities. The suggestion for the reading corner should be brief, as it is only one of the required content points. This helps your response stay focused and score highly for both Content and Language.

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