PSLE Grade A1 Situational Writing Model Answer (100–150 words)

To: Mr Tan, Manager of Orchid Restaurant

Subject: Positive Feedback About Your Restaurant

Dear Mr Tan,

I am writing to commend the excellent service I received at Orchid Restaurant on 18 August 2020 at about 7 p.m. During my visit, a waitress named Pauline impressed me with her warm and enthusiastic attitude towards customers.

She provided outstanding service in two ways. First, she served every customer with genuine friendliness and made us feel welcome. Second, she quickly noticed a customer struggling to eat with chopsticks and promptly brought him a fork without being asked.

The customer looked relieved and thanked Pauline profusely for her thoughtful help. Besides the excellent service, the food was delicious and of high quality.

I would strongly recommend Orchid Restaurant to my friends and relatives because of its wonderful food and exceptional customer service.

Yours sincerely,
George

Word Count: 127

How to Plan and Write This Situational Writing to Get PSLE English Grade A1

Step 1: Highlight ALL Task Requirements

Read the question carefully and underline the points:

✅ Date of visit
✅ Name of waitress
✅ Two examples of good service
✅ Customer's response to the waitress' help
✅ Reasons for recommending the restaurant

From the pictures:

Requirement - Information

Date - 18 August 2020

Waitress - Pauline

Good Service #1 - Served customers with warmth and enthusiasm

Good Service #2 - Brought a fork to a customer who struggled with chopsticks

Customer's Response - Looked relieved and thanked her profusely

Recommendation - Delicious food and excellent service

Step 2: Use a Simple 4-Paragraph Plan

Paragraph 1: Purpose

State why you are writing.

Example:

I am writing to commend the excellent service I received at Orchid Restaurant.

Paragraph 2: Describe the Waitress

Mention:

• Pauline's name

• First example of good service

Example:

Pauline served customers with genuine warmth and enthusiasm.

Paragraph 3: Give Specific Evidence

Mention:

• Second example

• Customer's reaction

Example:

She noticed a customer struggling with chopsticks and promptly brought him a fork. The customer looked relieved and thanked her profusely.

Paragraph 4: Recommendation

State why others should visit.

Example:

I would recommend Orchid Restaurant because of its delicious food and excellent customer service.

A1 Vocabulary You Can Use

Instead of - Use

good - excellent, outstanding, exceptional

nice - warm, friendly, welcoming

helped - assisted, supported

quickly - promptly

happy - delighted, pleased

good food - delicious food, high-quality dishes

A1 Checklist Before Submitting

✓ Correct email format (To, Subject, Dear Mr Tan, Yours sincerely)
✓ All 5 content points included
✓ Complete sentences
✓ Clear paragraphing
✓ Formal tone
✓ Accurate grammar and spelling
✓ Strong vocabulary (e.g. warmly, promptly, exceptional)
✓ 100–150 words

Following this structure helps you score highly for both Content and Language, which is essential for achieving a PSLE English A1 grade.

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