Write a letter of complaint to Oliver’s Departmental Store

Lim Ah Siew

Block 34 Jalan Maria

#12-87

Singapore 1897

11 June 1994

The Manager

Oliver’s Departmental Store

12 Oliver Road

Singapore 1976

Dear Sir,

I have been a patron of Oliver’s since it opened its doors in 1989. The reasons are obvious: I get good service, or rather, I used to get good service.

It has been my misfortune to shop at your departmental store last Saturday. I went to the cosmetics counter to buy some toiletries for my wife. First of all, I was aghast at the attitude of the sales ladies who were manning the place. They were busy chatting and were not in the least interested in paying any attention to me. In fact when I called one of them and asked for an item she said, ‘You find yourself, lah!’ and went back to chatting with her friend. I have her name: Isabella. At this point I walked out in disgust and am determined that I will never shop with you again.

Thank you.

Yours Faithfully

Lim Ah Siew

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